At eScooter Global, we offer free standard shipping on electric scooters, electric bikes and accessories to eligible destinations in the UK and Europe, with separate arrangements for Northern Ireland and the Republic of Ireland. Customers do not need to pay additional customs duties on delivery.
1. Delivery Destinations
Available delivery destinations and shipping options are shown at checkout. Delivery availability may depend on the product and your postcode.
If your destination is not available at checkout, please contact us before ordering to check whether delivery can be arranged.
2. Free Shipping and Regional Exceptions
Free standard shipping applies to all product categories, including electric scooters, electric bikes, accessories and replacement parts, for eligible delivery destinations.
Northern Ireland and the Republic of Ireland are excluded from our standard free-shipping offer. Please contact us before ordering to confirm delivery availability and any applicable shipping charge. Any charge will be confirmed before you complete your purchase.
Customers are not required to pay additional customs duties when their order is delivered.
3. Dispatch and Delivery Times
Our electric scooters and electric bikes are dispatched directly from our brand partners’ official warehouses within Europe. Delivery times for these products are generally similar, but may vary by model, stock availability and destination.
The total delivery time includes order processing and transit after dispatch. Please refer to the estimate on the product page or contact us before ordering for the current timeframe for your product and destination.
Accessories and replacement parts may take longer to arrive and do not have a single standard delivery timeframe. Please contact us before purchase to confirm the expected delivery time for the specific item.
For pre-orders or items awaiting replenishment, the expected dispatch timeframe will be confirmed before purchase. We will contact you if the agreed timeframe changes. Business days exclude weekends and relevant public holidays.
4. Tracking and Separate Shipments
We will send tracking information to the email address used for your order once it is available from the dispatching warehouse. Tracking updates may take time to appear after the carrier receives the shipment details.
Items from different brands or warehouses may be dispatched separately and arrive on different days. Accessories and replacement parts may also be shipped separately from your scooter or bike.
We will provide the available tracking information for each shipment. If you need help checking your order, email support@escooter-global.com with your order number.
5. Delivery Details and Address Changes
Please provide a complete delivery address and accurate contact details when placing your order. If you need to correct your address, contact us promptly with your order number and the updated details.
We will check whether the change can be made with the relevant warehouse. Once an order has been dispatched, address changes may not be possible. Any additional delivery or redirection charges will be explained and agreed with you before they are incurred.
6. Delays, Missing Parcels and Failed Delivery
If delivery is delayed beyond the timeframe provided for your order, or tracking shows delivery but you have not received the parcel, contact us so that we can investigate with the brand warehouse and carrier.
You may check any delivery notice and, where appropriate, ask household members or an authorised recipient whether they accepted the parcel. You are not required to resolve the matter with the carrier on your own.
We will arrange a replacement or refund where required by your applicable consumer rights. Those rights remain unaffected while we investigate with the carrier.
If delivery cannot be made because nobody is available to receive the parcel, we will help you understand any available collection or redelivery arrangements.
7. Damaged, Incorrect or Incomplete Deliveries
Please check your delivery when it arrives. If a product is damaged, incorrect or incomplete, contact support@escooter-global.com promptly and include your order number, product model and a description of the issue.
Where possible, provide photos of the packaging, shipping label and affected item, and keep the packaging while the issue is being investigated. These steps help us assess the problem and coordinate a solution with the relevant brand and carrier. They do not limit your statutory rights.
For information about returns and refunds, please read our Return & Refund Policy. Contact us before returning any goods so we can confirm the correct return instructions and destination.
For product warranty terms and brand-provided parts or repair support, please see our Warranty Policy.
8. Your Consumer Rights
Nothing in this policy limits your statutory consumer rights. Where applicable law requires delivery within 30 days unless a different period has been agreed, we will comply with that requirement. If delivery obligations are not met, your rights to cancel and obtain a refund remain available in accordance with applicable law.
9. Contact Us
For shipping, tracking or delivery questions, please contact:
Email: support@escooter-global.com
You can also submit an enquiry through our Contact Us page. Please include your order number and the product name so we can check the relevant shipment.
10. Stay Connected
Our official social media channels are coming soon.
X
YouTube
TikTok